A REAL LEMON
Submitted by Vicki T -
8/3/2020
Heard about how heavy duty Speed Queen machines are and wanted to buy American made. My stacked washer dryer combo was delivered 6-29-20. From the initial load I have had problems with the washing machine and have yet to be able to complete one cycle without trouble. It flashed codes U6, F1, Ed/29, alerts with a noise and stops. I have to unplug and plug in again to try to get it to work. At this very moment, soaking wet towels are in my dryer and will take a very long time to dry because I gave up on the machine spinning them dry. The machine kept stopping.
I ordered this machine in plenty of time to arrive and be installed before my laundry/kitchen renovation. I am now in the midst of the renovation and still have a machine that either has to be repaired or replaced. My intent was to have the machine installed early so that during my renovation, I could know that I wouldn't risk scratching my new cabinets during the installation of a new appliance. So much for that plan!
I have had a very nice service man come to my house 3 times already and it is still is not fixed. I have tried to call Speed Queen myself, but of course it is IMPOSSIBLE to speak to a person. Prompts say that only certified technicians can get through.
During one of the calls that my service man made to Speed Queen, he was informed that the trouble may be due to a computer issue. On a different call to Speed Queen, my service man was told that the motor needs to be replaced. I called my service man over a week ago and he said that the part has come in, but his partner was sick and he would need to wait until his partner was well before coming over.
I do understand not coming over while you are sick. Again, my service man has been very kind. However, I paid a lot of money for this machine and it seems to be a LEMON! Instead of "making lemonade", how about delivering a NEW MACHINE and taking the one I have away! This whole experience has been terrible. I am hoping someone at Speed Queen will read this and make it right.....especially since I cannot get through and talk to anyone at Speed Queen.
Originally posted on SpeedQueen.com
No, I do not recommend this product
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